Last Updated: October 7, 2025
Applies To: Clients applying for coverage through:
Virginia’s Insurance Marketplace (VAHBE)
Maryland Health Connection
HealthCare.gov (Federal Marketplace)
Legal Authority to Collect Information
We are authorized to collect your personal information under:
The Patient Protection and Affordable Care Act (ACA)
45 CFR §155.220 and §155.260
Applicable state regulations, including:
The Virginia Health Benefit Exchange (VAHBE)
The Maryland Health Benefit Exchange (MHBE)
What Information We Collect
We may collect the following personally identifiable information (PII) from you and your household:
Full name, date of birth, and Social Security Number (SSN)
Contact information (address, phone, email)
Citizenship or immigration status
Household income and tax filing details
Current health insurance and program eligibility information
Why We Collect Your Information
We collect your information to help you:
Determine eligibility for ACA health plans and programs (APTC, CSR, Medicaid, etc.)
Apply for and enroll in a Qualified Health Plan (QHP)
Compare plans and select the best option based on your needs
Submit updates and respond to Marketplace verifications or notices
How We Use and Share Your Information
We only use and share your information as necessary to perform these services. This may include communication with:
Virginia’s Insurance Marketplace (VAHBE)
Maryland Health Connection
HealthCare.gov (FFM)
Qualified Health Plan (QHP) issuers
State and federal agencies, such as Medicaid, CMS, or the IRS
We do not sell or share your personal information for marketing or advertising purposes.
How We Protect Your Information
Your information is protected using industry-standard safeguards, including:
Encrypted data storage and secure portals
Password-protected systems
Limiting access to authorized, licensed personnel only
We are committed to keeping your data safe and confidential.
Voluntary Disclosure
Providing your information is voluntary, but necessary to:
Determine eligibility for Marketplace programs
Complete your enrollment or maintain coverage
What Happens If You Don’t Provide It
If you choose not to provide certain information:
We may not be able to help you apply for coverage or financial assistance
Your eligibility for subsidies or Medicaid may not be determined
How to Revoke Your Consent
You may revoke your consent to use or share your information at any time by contacting us at:
Email: [email protected]
Phone: 804-465-7899
Note: Revoking your consent will not affect any actions already taken.
How to File a Privacy Complaint
You may file a complaint if you believe your information was mishandled. Contact:
Charles P. Taylor: [email protected]
Virginia’s Insurance Marketplace: https://www.marketplace.virginia.gov
Maryland Health Connection: https://www.marylandhealthconnection.gov or call 1-855-642-8572
Federal Marketplace (HealthCare.gov): 1-800-318-2596
You will not face retaliation for filing a complaint.
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at the email provided above.
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